FREQUENTLY ASKED QUESTIONS
Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email.
To help your product selection, Paw & Pantry divides its product offerings into small, medium and large dog as well as chew strengths: dainty, medium and aggressive chewers. Small dogs are typically 15 pounds or less, medium dogs are 15-30 pounds and large dogs are more than 30 pounds. Every breed and each dog has different levels of chew strength, which will guide you to the right chew. Dainty chewers take their time with chewing and do not chew through dog chew treat toys very quickly. An example of a small dog dainty chewer would be a Shih Tzu. Some small dogs, such as Jack Russell Terriers are medium or aggressive chewers and can chew through a dog bone very quickly. Aggressive chewers have powerful jaws and can crush a dog chew toy and should be monitored closely as they can try to swallow the ends of chews whole. If you have any questions on what type of dog chew or treat you should purchase for your furbaby please feel free to contact us.
Paw & Pantry prides itself on using the best all natural ingredients that are highly digestible and full of benefits for your dog. Each of our product pages has a list of ingredients for you to reference and many of our items are single ingredient (such as elk antlers).
NEVER from China, EVER. Chinese dog chews have a bad reputation in the U.S. market after the FDA issued a warning to consumers prompting them not to purchase Chinese chicken jerky. Paw & Pantry has been a trusted manufacturer in North America supplying the USA market for over 25 years. We make all our own treats and chews with fresh ingredients from trusted farms and have the strictest quality control measures to ensure quality and consistency in every chew. Paw & Pantry ingredients are sourced from farms in the USA and Mexico and hand made in our family-owned factory in Aguascalientes, Mexico. Our team is committed to customer satisfaction (for you and your pup!) and stand behind our quality pledge.
In addition to our website, Paw & Pantry is sold at many major retailers and ecommerce marketplaces such as Amazon and Chewy.
Paw & Pantry is a premium dog chew and treat brand focused on the best ingredients at a direct-to-manufacturer price. Our rawhide-free product line includes tasty treats, bones and chews for all dog sizes, many of which are single or limited ingredient. We offer a spectrum of dog chew toys from quick treats to long lasting chews. The Paw & Pantry product line has products for puppies, adult dogs and senior dogs with a variety of chew strengths (check out our chew-meter!).
- Dental Chews: healthy teeth and gums through tartar and plaque control
- Long Lasting: our long lasting chews include elk antlers, bully sticks and yak cheese providing hours of playful occupational chewing
- 100% Natural: always all natural ingredients from trusted farms to your door!
- Premium Rawhide-Free Ingredients: highly digestible rawhide-free dog chews and treats
- Home Safe: odor free dog chews that will not stain rugs or furniture
Paw & Pantry is a vertically integrated manufacturer with every step of the process from farm to your home closely controlled to ensure the highest quality control and consistency. Starting with the raw material, each of our farm partners has quality control in mind. Once the ingredients arrive into our factory, third party laboratories and our internal quality control professionals test each batch. Our team of over 1,500 professionals hand make each of our products one-by-one into the tastiest dog chews and treats on the market.
In addition to our internal quality control processes, Paw & Pantry utilizes outside food safety experts to audit our factory each year through the Global Food Safety Initiative (GFSI) audit practices. This is a full spectrum audit of our factory to include critical control points (HACCP), such as metal detection and bacteria control through the cooking process.
No, Paw & Pantry does not add any harmful chemicals in the manufacturing process and only uses premium all natural ingredits to ensure the highest quality digestible dog toy for your furbaby. With over 25 years of manufacturing experience, Paw & Pantry adheres to the highest food safety standards in North America.
No, currently Paw & Pantry is focused on selling and shipping our dog chews to the lower 48 United States. If you are an international customer interested in Paw & Pantry please email us at firstname.lastname@example.org or call us at 1-888-565-0801.
Delivery timing will depend on your zip code but typically you should receive your Paw & Pantry dog treats within 3-7 business days of your order. Within 48 hours you will receive a tracking number and most orders arrive between 1-5 business days after a tracking number is provided.
Paw & Pantry uses a large logistics network to warehouse and fulfill our orders, including the Amazon fulfillment network. Therefore, a variety of small parcel carriers are used such as USPS, UPS, FedEx and Amazon shipping services.
First, please login or create an account at https://pawandpantry.com/account.
Next, search for the products by clicking on the top search bar or browsing our selection under the "shop" menu. Once you find a chew that your furbaby will love, click the "add to cart" under either the one-time purchase or the subscription purchase.
After you have added your Paw & Pantry dog chew toys to your cart you can click checkout or the shopping cart icon in the top right hand corner of your screen.
At checkout, simply add your contact information to receiving your shipping cost (don't forget free shipping over $49!). When you're ready place your order and you will receive an order confirmation in your email.
Your credit card will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.
Go to Payment Methods and click on “Add a new Credit or Debit Card.” Fill in the required information and click the button that says “Save Payment Method.”
If you’re using an international credit card, please enter your shipping address in the contiguous U.S. into the billing address field and contact us with your true billing address.
To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to PawandPantry.com.
You can also add or select any of the payment methods we accept at checkout.
We accept Visa, MasterCard, American Express, Discover and PayPal.
Yes, there is a minimum order of $49 before taxes in order to receive free shipping. There is no minimum order for the site, so all orders below $49 will be charged standard shipping rates at checkout. Shipping rates are calculated at checkout based on your zip code and the item's weight.
Applying a coupon or promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” Coupon and promotion codes can only be used once. Some coupon codes cannot be combined.
Yes! We are happy to honor all promotions from our retail partners. If you find a promotion from your retail partner simply take a picture of it and email us at email@example.com or call us at 1-888-565-0801. Once we receive your mesage we will either refund your order to match the coupon or provide you with a unique coupon code to match the promotion. Please note that coupons cannot be stacked or combined.
Yes! We offer a 5% discount for senior citizens, military, techers, first responders and students. Simply send us a picture of your ID and we will send you a unique coupon code or refund 5% of your order.
Our return policy is simple: If you're not completely satisfied with your Paw & Pantry dog chews, you can return them within 365 days of purchase. If you would like to request a return or replacement, please send us a message with your order number.
Paw & Pantry does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Paw & Pantry does not take title to the refunded item.
Please visit the Return Policy page for more information on Paw & Pantry dog chew toy returns.
Depending on your bank, your refund will be credited back to your original payment method in 3 to 5 business days.
Visit the Manage Autoship within your account and click on the Autoship item you would like to change. To delay your shipment, click on Skip Shipment.
If you want to advance your rawhide dog chew order, select Order Now or simply select the date you want the item(s) to ship.
To change the frequency of your Autoship rawhide dog treat order, or how often your Autoship arrives, select “Change” in the Frequency section within your account. Select your preferred frequency or cadence from the menu. Updating how frequently you receive your orders will not affect the date of your next order. The frequency of your Autoship orders will change after your next scheduled order date.
You can change your order date up to 48 hours before your next scheduled order. If you are within the 48 hour window of your next order, please call us at 1-888-565-0801 or chat us.
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to!
To remove items: go to Manage Autoship and select your Autoship order. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from your Autoship order.
First, login to your Paw & Pantry account. Go to Manage Autoship, select your Autoship and click on the “Cancel This Autoship” button at the bottom of the page. This selection will cancel all future shipments of your Autoship order.
You will receive a reminder email 3 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships with the tracking number.
For a single Autoship, go to Manage Autoship and click your current address to see all available addresses or add a new one. For multiple Autoships, go to your Addresses, edit the existing address or add a new one and check “Update your active Autoships to use this address” checkbox.
When your next Autoship delivery is coming up, we'll send you an email reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate as we stay competitive with other dog chew companies in the market.
Autoship is convenient and saves you money! It allows you to schedule regular deliveries of your dog treats so you never run out again. It is easy to manage and change based on your dog’s habits. A 30% discount will be applied to your first autoship order and 10% savings will be applied to all orders after that.
PawandPantry.com utilizes ReCharge as our third party manager of our autoship orders. We have selected ReCharge for autoship as it is easy to use and automatically communicates order updates to you. It's also super easy to change anything about your order (cancel, credit card info, shipping address, quantity, items, etc...).
Currently, Paw & Pantry does not have a full time customer service representative answering phones. Therefore, please leave a message on our parent company's voicemail (SUMMMA International) and we will get back to you within 24 hours. It is also easy to chat with us on the website or email us at firstname.lastname@example.org.
We are in the office M-F 9am-5pm Central time excluding federal holidays.
Yes. Paw & Pantry follows federal and state tax laws as displayed at checkout.
When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address and click “Notify Me” to sign up. Items that have been discontinued will not have product pages available on the website.
Yes. We have programs for non-profit organizations and shelters that help support animal welfare. Please give us a call if you’d like to discuss how we can help your organization.